Our Best Rates
Guaranteed
Just book through Principal Hayley website, Principal Hayley
Central Reservations or hotel directly.
Fantastic rates guaranteed
We promise that if you find a lower rate through any other
booking channel, we'll match that rate
Terms and Conditions
When you next make a room booking, we guarantee that you will
always be offered the best possible rates providing you book
through our website, through Principal Hayley Central Reservations
or direct with our hotels. We are so confident with our best rate
guarantee, that in the unlikely event you do find a cheaper rate
elsewhere within 24 hours of making your booking, we will, once we
verify your claim, match the lower rate subject to the following
terms and conditions:
You must have a confirmed retail reservation
made:
On the Principal-Hayley website
Through Principal Hayley Central Reservations
Directly at a hotel; or
Through an IATA accredited retail travel agent
professional ("Travel Agent") booking through a Principal Hayley
channel or the following Global Distribution Systems (Amadeus,
Apollo/Galileo, Worldspan and SABRE).
You or your Travel Agent on your behalf must
complete and submit a claim form to
Principal Hayleys claim department in accordance with the claim
forms instruction, or you must call 0844 854 2910 and follow the
telephone representatives instructions to process the claim. Your
claim must be received within 24 hours of the time the original
reservation was confirmed and at least 72 hours prior to arrival at
the hotel.
The Same Accommodations must be available for
purchase at the time your claim is submitted.
The same terms and conditions must apply to
both available rates (e.g meal plan, cancellation terms etc)
Only one claim may be submitted and is
eligible for each stay. For purposes of Our Best Rates Guaranteed,
a stay shall be defined as the total number of consecutive nights
spent by the same guest, guests, or subset thereof, at the same
participating hotel, without regard to whether a guest checks out
and checks back into the participating hotel again.
Principal Hayley reserves the right to modify
or cancel this offer and the terms and conditions at any time in
its sole discretion.
Our Best Rates. Guaranteed. OFFER DOES
NOT APPLY to the following:
Reservations booked through a non-Principal
Hayley Family booking channel or a non-designated GDS, third party
websites or any other channels.
Rates available on "opaque" websites where the
hotel brand and specific hotel are not known until the booking is
made.
Sites that use net rate model such as
Alpharooms.com, Octopus.com, gta.com mikitravel.com,
dizzygoat.com and superbreak.com.
Hotel packages or travel packages which may
include hotel, airfare, car rental, food and beverage offers or
other similar packages or amenities.
Discount or negotiated rates not available to
the general public, including but not limited to the following
rates: membership corporate, government, promotional, unpublished,
employee, offline wholesale/FIT, pre-paid rates which may include a
voucher (including electronic vouchers), group or other specially
negotiated rates.
Reservations made within 72 hours of day of
arrival.
Taxes, gratuities, service charges, early
departure fees, or other fees and incidental charges.
Rate disparities due to fluctuations,
rounding, or differences in the currency exchange rates are
excluded from the offer.
Only one claim may be submitted and is
eligible for each stay. For purposes of Our Best Rates Guaranteed,
a stay shall be defined as the total number of consecutive nights
spent by the same guest, guests, or subset thereof, at the same
participating hotel, without regard to whether a guest checks out
and checks back into the participating hotel again.